Mental Health Provider (TalkNow) – Wednesday–Saturday (see times below)

TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role:

We are looking for a Full-Time Mental Health Provider to join our TalkNow Team. TalkNow is a 24/7, 365, on-demand telehealth service that exclusively serves the higher education student population. As a Full-Time Mental Health Provider on our TalkNow Team, you will act as a primary form of emotional support for the students and members (i.e. faculty & staff) we serve. We are looking for providers who have successfully completed a masters degree in professional counseling, social work, and/or marriage and family therapist who have worked with populations in need of crisis intervention, de-escalation, risk assessment, and safety planning.

Location:

We offer a remote work environment. Work from home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and HIPAA compliant workspace free from distractions, and successful completion of the credentialing, onboarding, and training programs. Adherence to HIPAA, compliance standards, and all policies/procedures are required for this role.

Schedule (32 weekly hours):

• Wednesday: 10:00 a.m.–4:00 p.m. (6 hrs.)
• Thursday: 10:00 a.m.–4:00 p.m. (6 hrs.)
• Friday: 6:00 a.m.–4:00 p.m. (10 hrs.)
• Saturday: 6:00 a.m.–4:00 p.m. (10 hrs.)
• If the shift falls on a holiday, provider will be expected to cover that day/time accordingly. Holiday spot bonus of $250 will be provided.

What You'll Do:

• Timely: Expected time to spend with a client during a session is 20 minutes + 10 minutes for documentation (no more than 30 minute sessions total)

• Bye, bye, burnout: Provide remote care from the convenience of your home or office while maintaining a healthy work/life balance

• Hassle free: Don’t worry about reimbursement, billing codes, or insurance credentialing. TimelyCare does not work with insurance providers and partners directly with colleges and universities across the country. Students can access and utilize TimelyCare’s services without the hassle of insurance or costly co-pays.

• Therapist autonomy: Flexible hours that work for you

• Motivated clients: The population TimelyCare serves is made up of highly motivated, high functioning students in higher education institutions who are ready to grow and engage with behavioral health services and treatment.

• Professional boundaries: Students and clients will not have access to your phone number or email

What You Bring:

• Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy with Provisional or Associate License is REQUIRED
• Fully Licensed Mental Health Practitioner - PLUS
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or a college counseling environment

Expectations

• Use active listening skills and evidence based modalities in order to build rapport, collaborate, support, and progress student and client care
• Professional conduct with all students, members, peers, and support staff
• Able to remain calm and adapt to the changing needs of the members we serve
• Able to assess, triage, and document sessions with members potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation
• Able to respond to members who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility

Benefits + Perks

• Annual Base Salary
• Variable bonus eligibility, paid out twice a year
• Additional incentive opportunities
• Annual merit raises
• PTO
• Spot Bonus for Holiday Work - $250
• APA and ASWB sponsored CE opportunities
• Company issued computer equipment
• License renewals covered
• Malpractice insurance included while working on our platform
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

The salary range for this opportunity is $49,600 for an unlicensed provider, and $54,500 or a licensed provider per year. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.

CLOSING:

This is a remote position. Reviewing candidates across the country.

Please note: You will need valid U.S. work authorization to join us as we are not able to offer sponsorship at this time.

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.