ON SITE

Salary 115k-130k

Responsibilities

Leadership

• Ensure project managers feel supported, and that their concerns are listened to and addressed when they arise
• Provide coaching to project managers in a supportive way
• Clear roadblocks to ensure project managers can work effectively
• Nurture a team culture of proactive communication, efficiency and problem-solving
• Inspire team members to constantly improve processes, client relationships and work delivery
• Motivate team members to participate in a collaborative environment
• Strengthen the project management team with education and training and hold project managers accountable to, process standards
• Introduce new project management strategies in accordance with generally accepted PMI principles
• In conjunction with the Director of Project Delivery, establish and monitor performance; develop and assign goals, as well as establish priorities
• Conduct bi-weekly 1:1 meetings and annual reviews with employees
• Manage PTO requests, approve timesheets, etc.
• Manage projects where necessary to assist the team

Project Management

• Communicate efficiently and effectively between internal and external customers.
• Attend Project Management and onsite project related meetings as necessary.
• Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
• Facilitate customer Change Orders.
• Coordinate and/or verify installation logistics.
• Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
• Aid Sales Engineers, Account Executives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
• Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
• Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
• Responsible for project signoff on all projects.
• Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
• Provide Sales Support Staff and Management with up to date project billing information and project status updates.
• Coordinate control system interfacing with control system programmer.
• Verify and coordinate the updating of as-built drawings at project completion.
• Provide basic system training to customers as needed.
• Update Project Completion Tracker and other internal measurable documents.
• Recognizing and channeling potential future sales opportunities.
• Other duties as assigned

Competency Requirements

• Maintains a professional demeanour with fellow employees, vendors, sub-contractors, and clients
• Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
• Portrays a positive image and always motivates colleagues to ensure continued success
• Embraces change and always willing to adopt new practices
• Holds self and others accountable
• Ability to approach problems logically, under pressure and seek innovative solutions
• Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
• Understands the needs and perspectives of both internal and external customers
• Promotes teamwork and collaboration
• Values and respects others, encourages and supports diversity
• Ability to work independently with limited supervision

Education & Skill Requirements

• Minimum 4-6 years of AV and/or full-lifecycle project management experience
• Previous experience managing high functioning teams
• Comfortable communicating with clients and third parties
• Exemplary time management skills
• Collaborate with coworkers and interface with clients
• Knowledge of Audio/Visual and Technology installation, products, systems and trends
• Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent organizational skills.
• Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Skill in handling difficult or escalating situations in a calm and professional manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of Microsoft Word, Excel, and Outlook required. Internet knowledge and the ability to use the appropriate tools to research are essential.
• PMP certification highly preferred
• CTS certification highly preferred

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.