Engagement Ground Support
Tutored by Teachers
Customer Service
Shreveport, LA, USA
Posted on Sep 21, 2024
About Us
At Tutored by Teachers (TbT), we are on a mission to advance equity in education. We believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a talented and motivated Account Executive to join our team. As an Account Executive at TbT, you will have the opportunity to make a significant impact on student outcomes by bringing our virtual academic support programs to schools, districts, and charter networks across the country.
The Role:
The Ground Support Contractor plays a vital role in ensuring the seamless execution of our tutoring programs in classrooms across the country. As a Ground Support Contractor, you will be responsible for assisting students with logging into the Tutored by Teachers platform and resolving any technical issues they encounter. Your previous classroom experience will enable you to manage the learning environment and address any classroom-specific challenges. The ideal candidate has experience as a classroom teacher and is comfortable with both technology and troubleshooting on-site issues.
Key Responsibilities:
Requirements:
Part-time, contractor role with hours depending on program needs.
Position will start in late October and end in mid-late January.
At Tutored by Teachers (TbT), we are on a mission to advance equity in education. We believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a talented and motivated Account Executive to join our team. As an Account Executive at TbT, you will have the opportunity to make a significant impact on student outcomes by bringing our virtual academic support programs to schools, districts, and charter networks across the country.
The Role:
The Ground Support Contractor plays a vital role in ensuring the seamless execution of our tutoring programs in classrooms across the country. As a Ground Support Contractor, you will be responsible for assisting students with logging into the Tutored by Teachers platform and resolving any technical issues they encounter. Your previous classroom experience will enable you to manage the learning environment and address any classroom-specific challenges. The ideal candidate has experience as a classroom teacher and is comfortable with both technology and troubleshooting on-site issues.
Key Responsibilities:
- Assist students in logging into Tutored by Teachers
- Troubleshoot technical issues that arise during platform setup or use
- Provide on-the-ground support to students and teachers to ensure smooth implementation of the program
- Collaborate with school staff to address any technology or classroom management issues
- Communicate with Tutored by Teachers Engagement Managers to keep them updated on how the engagements are running
- Ensure that all classroom technology (e.g., laptops, tablets) is functional and ready for use
Requirements:
- Prior experience as a classroom teacher is highly preferred
- Strong technology skills and the ability to troubleshoot tech issues efficiently, especially with Chromebooks and iPads
- Strong understanding of Microsoft Teams, Zoom and Google Meets
- Excellent communication and problem-solving skills
- Ability to work independently and manage multiple classrooms or settings
- Flexibility to adapt to different school environments and student needs
- A passion for education and helping students succeed
- Availability during the school day
- Must be willing to drive to multiple schools in one day
Part-time, contractor role with hours depending on program needs.
Position will start in late October and end in mid-late January.