Ed Tech companies you'll love to work for


System Administrator



Hyderabad, Telangana, India
Posted on Tuesday, September 19, 2023

UWorld is a worldwide leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a Desktop engineer who is passionate about managing, maintaining, and monitoring the on-premises and cloud-based infrastructure. If you are looking for a small and dynamic team environment with a rapidly growing company, then this is a great time to join us.


Minimum Experience:

  • 4+ years of overall System Administration experience
  • Experience in Office 365.
  • Fortinet appliances and services are highly preferred.

Knowledge, Skills, and Abilities:

  • Ability to manage Azure Active Directory, including GPO
  • Knowledge of printers, PCs, and other user-based computer hardware, software, and operating systems (Windows & MAC)
  • Knowledge on hardening systems and applications to meet regulatory and security requirements
  • Experience in VLAN management, LAN, WAN, firewall, router, switch, VPN WiFi, etc.
  • Strong knowledge of DHCP, DNS, HTTP, LDAP, SMTP, TLS, SNMP, ICMP, SSH, RDP, and Telnet
  • Strong knowledge of IPS (Intrusion Prevention System) and IDS (Intrusion Detection System)
  • Experience in assembling desktops, laptops, and Network-based mechanical skills for assembly and maintenance of servers and other network equipment
  • Telecommunications knowledge including VoIP
  • Experience in Software, hardware inventory/Asset management, CCTV cameras, and biometrics management
  • Experience in setting up the machines and software installations using a centralized repository
  • Troubleshooting experience in Windows, MAC, and Mobile devices
  • Knowledge of data backup software and recovery methods

Job Responsibilities:

  • Maintain network infrastructure and corresponding systems 24 X 7
  • Maintain and install network hardware and software, including, firewalls, routers, switches, servers (primarily Windows), and virtualization operating software, storage, and peripherals
  • Provide root cause analysis and review IT metrics to maintain quality control
  • Restore data to servers and user directories as needed
  • Harden and maintain security on servers, network infrastructure, and supporting technologies
  • Maintain complete infrastructure change documentation and ensure management authorization is obtained prior to any changes to network configurations, hardware, software, or operating systems
  • Provide direct user computer assistance when directed
  • Continue to obtain training and knowledge on an ongoing basis and share information with other IT Support staff
  • Demonstrate a complete working knowledge of our disaster recovery procedures, locations, and vendor support
  • Provide weekend after-hours support on a rotational basis with other IT Support staff
  • Assist with IT Support Help Desk technical questions, research, training, and direct user assistance as needed
  • Help with hardware/software repairs and troubleshooting on workstations as needed
  • Other duties as assigned

Soft Skills:

  • Working proficiency and communication skills in verbal and written English
  • Excellent attention to detail and organization skills and ability to articulate ideas clearly and concisely
  • Ability to work effectively within a changing environment that is going through high growth
  • Exceptional follow-through, personal drive, and ability to understand direction and feedback