UWorld is a worldwide leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a Desktop engineer who is passionate about managing, maintaining, and monitoring the on-premises and cloud-based infrastructure. If you are looking for a small and dynamic team environment with a rapidly growing company, then this is a great time to join us.

Qualifications:

Minimum Experience:

• 4+ years of overall System Administration experience
• Experience in Office 365.
• Fortinet appliances and services are highly preferred.

Knowledge, Skills, and Abilities:

• Ability to manage Azure Active Directory, including GPO
• Knowledge of printers, PCs, and other user-based computer hardware, software, and operating systems (Windows & MAC)
• Knowledge on hardening systems and applications to meet regulatory and security requirements
• Experience in VLAN management, LAN, WAN, firewall, router, switch, VPN WiFi, etc.
• Strong knowledge of DHCP, DNS, HTTP, LDAP, SMTP, TLS, SNMP, ICMP, SSH, RDP, and Telnet
• Strong knowledge of IPS (Intrusion Prevention System) and IDS (Intrusion Detection System)
• Experience in assembling desktops, laptops, and Network-based mechanical skills for assembly and maintenance of servers and other network equipment
• Telecommunications knowledge including VoIP
• Experience in Software, hardware inventory/Asset management, CCTV cameras, and biometrics management
• Experience in setting up the machines and software installations using a centralized repository
• Troubleshooting experience in Windows, MAC, and Mobile devices
• Knowledge of data backup software and recovery methods

Job Responsibilities:

• Maintain network infrastructure and corresponding systems 24 X 7
• Maintain and install network hardware and software, including, firewalls, routers, switches, servers (primarily Windows), and virtualization operating software, storage, and peripherals
• Provide root cause analysis and review IT metrics to maintain quality control
• Restore data to servers and user directories as needed
• Harden and maintain security on servers, network infrastructure, and supporting technologies
• Maintain complete infrastructure change documentation and ensure management authorization is obtained prior to any changes to network configurations, hardware, software, or operating systems
• Provide direct user computer assistance when directed
• Continue to obtain training and knowledge on an ongoing basis and share information with other IT Support staff
• Demonstrate a complete working knowledge of our disaster recovery procedures, locations, and vendor support
• Provide weekend after-hours support on a rotational basis with other IT Support staff
• Assist with IT Support Help Desk technical questions, research, training, and direct user assistance as needed
• Help with hardware/software repairs and troubleshooting on workstations as needed
• Other duties as assigned

Soft Skills:

• Working proficiency and communication skills in verbal and written English
• Excellent attention to detail and organization skills and ability to articulate ideas clearly and concisely
• Ability to work effectively within a changing environment that is going through high growth
• Exceptional follow-through, personal drive, and ability to understand direction and feedback