UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a Process Associate / Risk Analyst to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations/deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns.

Key Responsibilities:

Fraud & Risk Analysis

• Perform continuous fraud analysis on customer account activity and online transactions.
• Identify suspicious patterns related to online fraud, payment abuse, and piracy.
• Raise tickets for fraud flags and auditing findings based on internal policies.

Account Management

• Review, activate, and reactivate genuine customer accounts after verification.
• Deactivate accounts involved in chargeback abuse, fraud, or policy violations.
• Handle account recovery processes for legitimate customers.

Chargeback & Payment Auditing

• Investigate chargebacks and payment disputes.
• Monitor, audit, and validate transactions to ensure compliance with company and payment gateway standards.

DMCA & Online Piracy Handling

• Handle DMCA takedown requests related to copyright violations and online piracy.
• Investigate reported cases of content misuse or illegal distribution.

Customer Interaction

• Communicate with customers via email, chat, or calls for:
• Account verification and recovery
• Fraud investigations
• Chargeback resolution
• DMCA-related escalations
• Maintain professional and empathetic communication while handling sensitive cases.

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Commerce, Computer Science, or a related field.
• 3–5 years of experience in Fraud Operations, Risk Analysis, Trust & Safety, or Transaction Monitoring.
• Strong understanding of online fraud, online piracy, chargebacks, and payment auditing.
• Experience working with ticketing systems and case management tools.
• Excellent communication and problem-solving skills.

Preferred Skills

• Knowledge of payment gateways and fraud detection tools.
• Experience handling customer escalations.
• Familiarity with compliance frameworks and DMCA guidelines.