Experience: 3-5 Years. Job Brief: Customer Success Specialist (CSS) will support the post-sales customer lifecycle as it relates to customer adoption, ongoing support, program optimization and expansion. Must understand customers' business objectives and articulate how our solution supports achievement of strategic goals. Responsibilities: Onboarding with Sales to facilitate seamless customer go live; Work with customers to design their Customer Experience programs aligned with product capability and business objectives; Support account escalations and respond to alerts/red flags/issues; Proactively manage customer renewals by prioritizing effort based on risk, growth, value and renewal timeframe; Closely monitor adoption rates of assigned accounts and provide insight; Collaborate with Marketing to build customer testimonials and referrals; Identify potential issues within accounts and work with the wider business to resolve; Conduct periodic health checks with periodic calls; Contribute to company goals, growth and profitability. Requirements: Ability to understand customer requirements and identify financial measures of success; Data-driven with commitment to process; Ability to work in a fast-paced, entrepreneurial, results-oriented culture; Excellent interpersonal skills; Creative thinker with the ability to troubleshoot quickly and effectively; Excellent written and verbal communication; Strong presentation skills; Extremely well-organized and analytical with ability to work well under pressure; Strong team player and proactive contributor; Ability to grasp basic technical concepts; Comfortable working with a US/UK shift as per business requirement.