Experience: 3-5 Years. Job Brief: Customer Success Specialist (CSS) will support the post-sales customer lifecycle as it relates to customer adoption, ongoing support, program optimization and expansion. The CSS must have a strong understanding of our customers’ business objectives and the ability to identify and articulate how our solution supports achievement of customers’ strategic business goals. Responsibilities: Onboarding: Work with the Sales Team to facilitate a seamless customer onboarding process, ensuring a smooth go live and introduction. Work with customers to design their Customer Experience programs aligned with product capability and business objectives to drive long-term account satisfaction and growth. Account Escalations: Support or respond to alerts, red flags or issues; includes critical or overdue support tickets. Customer Renewals: Proactively identify and prioritize resources/effort according to risk, potential growth, strategic value and renewal timeframe. Closely monitor adoption rates of assigned accounts; provide insight to customers and feed back to Sales and Marketing. Work collaboratively with Marketing to build customer testimonials and referrals. Identify potential issues within accounts and work with the wider business to resolve them. Periodic health checks and calls; calculate periodic health of key accounts through continuous monitoring. Contribute to company goals, growth and profitability as an active member. Requirements: Ability to understand customer requirements and identify financial measures of success. Data-driven with a commitment to process; drive/track consistent engagement. Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Excellent interpersonal skills. Creative thinker with the ability to troubleshoot quickly and effectively. Excellent written and verbal communication skills. Strong presentation skills. Extremely well-organized and analytical; able to work well under pressure. Strong team player and proactive individual contributor. Ability to grasp basic technical concepts. Comfortable working with a US/UK shift as per business requirement.