Wall Street English is now looking for a Director of Studies to join us in our center in Sevilla, Spain.

As Director of Studies you report to the Centre Director and assume overall responsibility for the delivery of service and educational experience for the Students in your center. In essence, you are the ambassador and leader of educational excellence in your center.

You’ll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Receptionists, ensuring that they all provide a consistent premium experience to your Students. This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current students.

As the figure responsible for your Students’ educational success and satisfaction throughout their course, you spend much of your time overseeing each function’s activities, according to Standard Operating Procedures, and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.

Essential duties and responsibilities:

• Lead the Service team and ensure they deliver a premium educational experience to Students
• Create an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
• Manage day-to-day Service and guarantee smooth operations
• Guarantee the learning of Students through quality control and promoting the Wall Street English method
• Ensure that Standard Operating Procedure is followed at all times to ensure consistency in terms of global brand
• Teach according to the needs of the center, and lead by example to ensure quality
• Partner with the Center Director to create a strong partnership between the Service Team and Sales Team, to ensure a premium Student educational experience and achievement of internal sales targets
• Work with Human Resources to ensure people development strategies to support continuous development, retention and premium results are in place
• Work with the Corporate Sales Team and ensuring Corporate Students have the same learning experience whether in-center or offsite in company locations by managing these courses.
• Track, analyse and report Center Service performance and providing solutions for improvement areas
• Ensure that student satisfaction and learning levels exceed expected benchmarks
• Promote the Wall Street English method encouraging staff and Students to trust it and use it effectively
• Control educational standards by teaching Encounters, Complementary Classes, Social Club Activities, First/Second lessons
• Drive in-center community by managing a monthly Social Club Calendar
• Drive engagement of staff, students and alumni in complementary informal learning communities using digital tools, social media and in-center promotion
• Implement new products and systems when required
• Recruit, train and develop Service staff
• Motivate and coach Centre staff to provide a premium service
• Conduct effective meetings with Service and Sales staff according to Standard Operating Procedure
• Ensure optimum number of staffing and schedule staff according to Student needs
• Identify key areas of improvement and implement the correct changes
• Guarantee internal sales through successful application of the Client Fidelity Program working with the Center Director
• Provide timely and accurate reports to Centre Director and National Service Manager
• Maintain the Center’s image and IT assets

Technical skills and Qualifications:

● Native or bilingual speaker of English

● University degree

● CELTA or equivalent certificate in TEFL