Wall Street English is now looking for a Director of Studies and Teachers to help us open our new centre in Warsaw, Poland.

As Director of Studies you report to the Centre Director and assume overall responsibility for the delivery of service and educational experience for the Students in your Centre. In essence, you are the ambassador and leader of educational excellence in your Center.

You’ll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Receptionists, ensuring that they all provide a consistent premium experience to your Students. This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current students

As the figure responsible for your Students’ educational success and satisfaction throughout their course, you spend much of your time overseeing each function’s activities, according to Standard Operating Procedures and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.

Essential duties and responsibilities:

• Lead the Service team and ensure they deliver a premium educational experience to Students
• Create an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
• Manage day-to-day Service and guarantee smooth operations
• Ensure that Standard Operating Procedure is followed at all times to ensure consistency in terms of global brand
• Teach according to the needs of the center, and lead by example to ensure quality
• Partner with the Center Director to create a strong partnership between the Service Team and Sales Team, to ensure a premium Student educational experience and achievement of internal sales targets
• Work with Human Resources to ensure people development strategies to support continuous development, retention and premium results are in place
• Promote the Wall Street English method encouraging staff and Students to trust it and use it effectively
• Recruit, train and develop Service staff
• Conduct effective meetings with Service and Sales staff according to Standard Operating Procedure
• Ensure optimum number of staffing and schedule staff according to Student needs
• Guarantee internal sales through successful application of the Client Fidelity Program working with the Center Director
• Provide timely and accurate reports to Centre Director and National Service Manager

Technical skills and Qualifications:

● Native or bilingual speaker of English

● University degree

• TEFL