Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

Position Summary:

The Senior Vendor Manager works alongside the Associate Director and Director to oversee the entire production-vendor management function. They are responsible for the delivery of operational KPIs through vendor performance and management, including meeting targets, upholding quality, and delivering efficiencies. The Senior Vendor Manager reports into the Associate Director, Vendor Management and forms part of the Vendor Management leadership to deliver operational excellence across Production and through the vendor teams.

Alongside the Associate Director, they will have responsibility for day-to-day management of vendors, their locations, and teams. They will have responsibility for vendor performance and output, both of which are business-critical.

How you will make an impact:

• Work with the Associate Director and Director to monitor vendor performance, ensuring adherence to SLAs and KPIs for quality and speed.
• Identify and address underperformance, collaborating on contingency plans for short-, medium-, and long-term scenarios.
• Oversee production inflow, ensuring efficient content handling and resolving workflow issues with the Content Operations team.
• Drive process improvements and lead projects to enhance scalable workflows.
• Implement best practices for production workflows, reducing inefficiencies and supporting vendors through workflow transitions.
• Maintain strong vendor relationships, providing feedback, monitoring performance, and ensuring accountability.
• Lead issue resolution, escalate concerns as needed, and oversee training for new processes.
• Manage a team of Vendor Managers and deputize for the Associate Director when required.

We are looking for people with:

• Bachelor’s Degree
• Minimum 5+ years of work experience within operations at an academic publisher or a publishing services service provider.
• Extensive experience working with vendors, including day-to-day management of output expectations, product quality and budgeting and resourcing
• Working across teams to define and deliver operational excellence, driving improvements through automation and workflow efficiency
• Experience working to deliver vendor performance goals.
• Excellent operational/analytical skills.
• Excellent relationship management goals, including for third-party vendor teams.

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.

“When applying, please attach your resume/CV and a cover letter describing your suitability for and interest in the role to be considered.”

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.