Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Team Lead, Crisis Management Operations Center (CMOC), plays a critical leadership role in safeguarding Wiley’s people, facilities, and operations worldwide.

Leading a team of CMOC Analysts within a 24/7 global operations environment, this role is responsible for day-to-day operational oversight, workforce management, and real-time crisis response. You will ensure continuous operational readiness while guiding your team through high-pressure situations with clarity, composure, and sound judgment.

This role reports to the Director of Global Physical Security and works closely with regional crisis managers and global stakeholders.

How You Will Make an Impact

• Lead and develop a high-performing CMOC team responsible for global incident monitoring, escalation, and response.
• Provide daily leadership, guidance, and performance oversight to CMOC Analysts, fostering accountability and operational excellence.
• Ensure seamless 24/7 operational coverage through effective shift scheduling, workforce planning, and PTO management.
• Drive timely escalation and coordinated response during global incidents and crisis events, partnering with regional and global crisis stakeholders.
• Oversee monitoring of global incidents using proprietary and open‑source security and intelligence platforms, ensuring accurate assessment and response.
• Review, assess, and escalate global threat intelligence relevant to employee safety and business continuity.
• Translate risk and threat intelligence into clear, actionable insights for business and security leaders.
• Ensure accurate and timely reporting of incidents, trends, and operational metrics to support informed decision‑making.
• Partner cross-functionally with Global Physical Security, Facilities, People, and regional teams to deliver coordinated crisis management outcomes.
• Strengthen Wiley’s enterprise crisis management capabilities through disciplined execution, continuous improvement, and operational readiness.

What We’re Looking For

• Proven experience in crisis management, security operations, or a related operational environment
• Demonstrated people leadership experience, ideally in a 24/7 or shift‑based operation
• Strong decision‑making ability in time‑sensitive, high‑pressure situations
• Analytical mindset with the ability to assess global risk and threat intelligence
• Clear, structured communicator able to escalate issues and influence stakeholders
• Working knowledge of security systems such as CCTV, access control, incident management, or intelligence platforms
• Bachelor’s degree in security management, crisis management, or a related field preferred

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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