About Masterschool

For some people, education is a job. For us, it’s our obsession. Masterschool is on a mission to build the world’s largest school by providing everyone the opportunity to create a rewarding career. We’re a global network of success-based schools led by industry leaders. Our immersive online training programs provide you the skills and training to build a career in tech. Masterschool programs consist of mentorship, professional guidance, and a robust industry network. We’ve raised a $100M seed round from leading venture funds and we’re just getting started

Role Overview:

As a Career Success Advisor at Masterschool, you will be more than a coach; you will be a beacon of hope and a catalyst for change. Your primary mission is to guide, motivate, and empower our graduates throughout their job search, transforming challenges into stepping stones toward a successful tech career. This role demands a proactive and passionate individual dedicated to our students’ aspirations, equipping them with the necessary tools and confidence to navigate the tech job market effectively.

Key Responsibilities

• Establish and maintain robust relationships with students, providing consistent support through various communication channels including 1:1 Zoom meetings, phone calls, WhatsApp, and email.
• Track and achieve key performance indicators related to student engagement and successful placement.
• Actively manage and drive the job search process alongside students, embodying our commitment to their success.
• Empower students to take charge of their career paths by providing them with the resources, tools, and strategies essential for job market success.
• Work with internal teams to enhance our offerings based on detailed analysis and feedback from students.

Qualifications

• Exceptional communication and interpersonal skills, capable of motivating and inspiring others.
• Multitasking, prioritizing, and organizational skills in a fast-paced, challenging environment.
• Leadership qualities that promote team collaboration and drive results.
• Excellent verbal and written communication skills (Fluent English) - Must.
• Full-time position, on-site attendance (fully on-site).
• Bachelor’s degree in Communications, Social Work, Psychology, or a related field.
• Strong analytical skills to assess client feedback and provide strategic solutions.
• Leadership qualities that promote team collaboration and drive results.
• Proven experience as a Customer Success Manager or similar role, with a track record of fostering long-term relationships.
• Experience with CRM software, preferably Hubspot.
• Sales-oriented mindset.

What We Offer:

• The opportunity to be part of a mission-driven organization, an impact ed-tech company focused on radically transforming lives through education.
• A vibrant and dynamic work environment where you are seen as a guardian of our values and a builder of futures.
• Extensive training and development opportunities to enhance your professional growth.

If you are passionate about making a tangible difference in people’s lives and thrive in a fast-paced, collaborative environment, Masterschool is your platform to excel. Let’s together ensure that every student not only dreams of a great future but also achieves it.