About Masterschool

Masterschool is a global network of career training schools. Our online programs, designed by industry experts, reflect the market’s ever-changing needs and equip our students with the knowledge they actually need to succeed in today’s workforce. We don’t just teach new skills; we mentor, motivate, and empower our students throughout their entire career journey - from aspiring learners to accomplished tech professionals. With a focus on real-world training and an unwavering supportive network, Masterschool is where potential meets opportunity.

Role Overview

Each student joining a Masterschool program receives a new laptop for their studies. Our programs are completely remote and online. We are seeking a dedicated Student Support Coordinator to oversee student hardware logistics and operations, as well as support our Berlin office. This high-impact role demands excellent organizational skills, a tech affinity, and a customer success-oriented work ethic. The full-time, hybrid position in Berlin offers a unique opportunity to join a fast-paced, growing startup.

Key Responsibilities

Manage logistics of student hardware (laptops)

• Liaise with external suppliers to provide efficient and best-in-class delivery of laptops to all our students
• Manage product forecasting and oversee timely invoice payment
• Maintain student delivery address data and place laptop orders to ensure all students have their laptops by day one of each program
• Resolve delivery delays and mishaps directly with suppliers and students
• Oversee returned laptops logistics including used inventory management and buy-back options

IT Support

• Provide reactive IT chat support for students via Masterschool's support chat bubble and email
• Offer proactive outreach and assistance to students facing challenges with computer setup and platform onboarding
• Deliver IT phone support for students with limited computer literacy

Berlin Office Management

• Support the Berlin office with occasional office management tasks such as:
• Liaising with Tel Aviv headquarters regarding equipment for Germany-based new employees
• Supporting in-person student meetups and events

Qualifications

• Proficiency in Excel/Google Spreadsheets and data management
• Experience with CRM software, preferably HubSpot
• Strong technical aptitude and computer skills
• Customer-oriented with a friendly and warm demeanor
• Highly organized with the ability to manage multiple responsibilities efficiently and professionally
• Excellent communication skills (fluent English and professional German)
• Professional, can-do attitude with creative problem-solving abilities
• Enthusiasm for working in a fast-paced, dynamic, and international startup environment

If you are passionate about helping build a category-defining company in Education / Workforce Development, we encourage you to apply.

Please apply with an English CV