Position Summary

The Help Desk Technician Apprenticeship is an entry-level position geared toward building a career in IT support. As an apprentice, you will spend four days per week in on-the-job training, and one day per week completing OpenClassrooms’ online Help Desk Technician training path - all while earning an income! At the completion of your apprenticeship you will receive a U.S. Department of Labor Certificate of Completion of Registered Apprenticeship Program.

Future-proof Your Career with OpenClassrooms

OpenClassrooms’ mission is to make education accessible to everyone. Through this apprenticeship opportunity, you can learn a new job while simultaneously receiving a unique 100% online training experience that combines 20% theory and 80% real-life projects, ensuring you are fully prepared for the job ahead. Joining OpenClassrooms means becoming part of a global community of over 12,000 active and motivated learners spread across 72 countries.

Apprentice Responsibilities:

• Provide technical support for software maintenance or use.
• Monitor computer system performance to ensure proper operation.
• Read documents to gather technical information.
• Collaborate with others to resolve information technology issues.
• Resolve computer software problems.
• Install computer hardware.
• Teach others to use computer equipment or hardware.
• Train others in computer interface or software use.
• Test software performance.
• Modify software programs to improve performance
• Test computer hardware performance.
• Document operational activities.
• Install computer software.
• Maintain computer hardware.
• Evaluate the utility of software or hardware technologies.
• Provide recommendations to others about computer hardware.
• Recommend changes to improve computer or information systems.
• Collaborate with others to determine design specifications or details.
• Conduct research to gain information about products or processes.
• Update knowledge about emerging industry or technology trends.
• Participate in staffing decisions.
• Supervise information technology personnel.

Qualifications:

• Able to work {{on-site within the employer's Location, remote, or hybrid}}
• At least 18 years of age
• U.S. citizen or have the right to work in the U.S.
• Available to commit to a 2000-hour competency-based apprenticeship program (approximately 12 months)
• Strong verbal and written communication skills in English (for non-native speakers a TOEFL score of 80 is recommended)
• High school diploma or equivalent
• Technical knowledge:
• Fundamentals of computer literacy (high-school level)
• Basic experience in IT, including:
• Setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows), and software
• Setting up virtual machines (e.g., with VirtualBox) and understanding scripting (e.g., PowerShell)
• Backing up and securing workstations (e.g., with Windows Defender)

APPLICATION PROCESS

Upon applying, you will first complete OpenClassrooms’ admissions process to confirm your eligibility to the program.

Why should you join this program?

• Opportunity to join an exciting company
• Earn and Learn - earn a salary while training in a professional occupation
• Earn a credential that can be used to further your career
• Weekly 1:1 mentorship with an industry professional throughout the training program

Equal Employment Opportunity

OpenClassrooms, the Sponsor of this Registered Apprenticeship Program, will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. OpenClassrooms will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.

See the OpenClassrooms Equal Employment Opportunity pledge:

https://drive.google.com/file/d/1XY4FT-mnJVq_80VaaLTqNkhUGCh7-c5H/view